Privacy Policy

1. Introduction & Operating Scope

This Privacy Policy explains how Ctailer Corporation (“Ctailer,” “we,” “us,” or “our”) collects, uses, protects, and discloses personal information when you visit https://ctailer.com, utilize our web applications, or interact with our customer support channels.

Ctailer Corporation operates a portfolio of software applications and digital platforms, including:

• EcomCiné (ecomcine.com) — Cinematic video showcase and players for e-commerce stores.
• UnRemind.me (unremind.me / unremind.com) — Context-aware reminder and task productivity engine (currently in Private Beta).
• WebMasterOS (webmasteros.com) — Hosting management and WordPress recovery tooling.
• AxiomBilling (axiombilling.com) — Billing, payment links, and late-payment collection automation.
• Additional specialized tools and enterprise workflows operated by Ctailer Corporation.

This policy applies to visitors, customers, and users residing in the United States, and fulfills requirements under the California Consumer Privacy Act (as amended by the California Privacy Rights Act, “CCPA/CPRA”), Virginia Consumer Data Protection Act (“VCDPA”), Colorado Privacy Act (“CPA”), Connecticut Data Privacy Act (“CTDPA”), Utah Consumer Privacy Act (“UCPA”), Texas Data Privacy and Security Act (“TDPSA”), and other applicable US state privacy laws.

2. Notice at Collection: Categories of Personal Information

In the preceding twelve (12) months, Ctailer Corporation has collected the following categories of personal information from visitors and customers:

3. Sources of Personal Information

We obtain personal information from the following categories of sources:

• Directly from you: When you fill out our contact or support forms, request private beta access, communicate with our customer service team, or subscribe to one of our software products.
• Automatically through your browser or device: When you navigate our websites, our servers and edge delivery network automatically record technical access logs and anti-bot verification tokens (e.g., Cloudflare Turnstile).
• From third-party processors: When you complete a transaction, our merchant processors return confirmation of payment status, customer email, transaction reference, and billing descriptors.

4. Purposes for Using Personal Information

We process personal information exclusively for operational, business, and legal purposes, including:

• Service Delivery & Maintenance: Operating our websites, managing application licenses, and maintaining uninterrupted service availability.
• Billing & Financial Accounting: Processing orders, maintaining records for tax reporting, handling charge disputes, and assisting users who contact us regarding statement line items.
• Customer Support: Addressing tickets sent to our centralized support inbox or specific portfolio business teams via Fluent Support.
• Security & Fraud Prevention: Detecting and mitigating unauthorized logins, automated spam submissions, distributed denial-of-service (DDoS) attacks, and payment fraud.
• Compliance: Adhering to applicable state and federal laws, court orders, accounting standards, and regulatory requirements.

5. Disclosures to Service Providers & Third Parties

Ctailer Corporation discloses personal information only to trusted service providers who perform business functions on our behalf and are bound by contractual confidentiality and data security obligations:

• Payment Processors: Stripe, Inc. and banking partners for transaction authorization and fraud detection.
• Cloud & Security Infrastructure: Cloudflare, Inc. for reverse proxy routing, DDoS defense, SSL/TLS termination, and bot mitigation (Turnstile).
• Hosting & Storage: PlanetHoster and secure enterprise cloud hosting for server operations and encrypted database storage.
• Customer Support & Email Delivery: Fluent Support and transactional SMTP relays for processing incoming inquiries and routing replies.

We may also disclose personal data if required to do so by law, in response to a valid court order or subpoena, or in connection with a corporate reorganization, merger, or asset acquisition.

6. No Sale or Sharing of Personal Data

Because we do not engage in the sale or cross-context behavioral sharing of personal data, we do not provide a “Do Not Sell or Share My Personal Information” opt-out mechanism, as no such practices take place across any of our applications.

7. State Privacy Rights for US Residents

If you reside in California, Virginia, Colorado, Connecticut, Utah, Texas, or another US state with comprehensive privacy legislation, you have specific statutory rights regarding your personal information:

California Specific Disclosures (Shine the Light & CCPA/CPRA)

California Civil Code Section 1798.83 (“Shine the Light”) permits California residents to request details regarding disclosure of personal information to third parties for direct marketing. Ctailer Corporation does not disclose personal information to third parties for direct marketing purposes.

Under the CPRA, you also have the right to limit the use of “Sensitive Personal Information.” Ctailer Corporation does not collect or use sensitive personal information for the purpose of inferring characteristics about consumers.

8. Exercising Your Privacy Rights

To submit a verifiable consumer request to access, delete, or correct your personal data, you or your authorized agent may contact us through either of the following methods:

Verification Procedure: To safeguard your privacy, we verify requests before taking action. Verification typically involves matching the email address used in the request with our transaction or support records. If you submit a request through an authorized agent, we require written proof of authority and direct consumer identity confirmation.

Response Timeline: We confirm receipt within ten (10) business days and provide a substantive response within forty-five (45) calendar days, as required by California and state privacy laws.

9. Browser Privacy & Global Privacy Control (GPC)

Our websites honor opt-out preference signals including the Global Privacy Control (GPC). Because Ctailer Corporation does not engage in cross-site tracking, third-party advertising cookies, or data selling, our systems are pre-configured to operate strictly in compliance with GPC principles across all visitor sessions.

10. Data Security & Retention

We employ rigorous administrative, technical, and physical safeguards to protect personal data from unauthorized access, disclosure, alteration, or loss. Communications are secured via TLS 1.3 encryption, and administrative access is protected through multi-factor authentication and role-based permissions.

Retention Periods: We retain personal information only for as long as necessary to fulfill the business purposes outlined in this policy:

• Billing & Transaction Records: Retained for seven (7) years to comply with federal tax laws, accounting standards, and financial dispute windows.
• Support Tickets & Correspondence: Retained for up to three (3) years after ticket closure to assist returning customers and resolve follow-up inquiries.
• Technical Web Logs: Retained on a rolling schedule for thirty (30) to ninety (90) days for diagnostic and security audits, after which they are permanently overwritten.

11. Children’s Privacy (COPPA)

Our digital products and web services are directed to business professionals and general audiences aged 18 and older. We do not knowingly collect or solicit personal information from children under thirteen (13) years of age (or under 16 in applicable jurisdictions) in compliance with the Children’s Online Privacy Protection Act (COPPA). If you believe a child has provided us with personal information, please notify us immediately at [email protected] so we can delete it promptly.

12. Contact Information

If you have questions, comments, or concerns regarding this Privacy Policy or our data handling practices, please contact our privacy compliance team: