Pricing & Services:

Dear fellowship of the Rock. We are launching our services around mid-November. In the meantime we have opened registrations and we will be inviting a small group of members to participate in our early beta phase (priority to Frequent and Verified Shoppers).

These fees and conditions below only apply for orders made through our Apps and for covered marketplaces. For any marketplace not yet covered you can use our CUSTOM ORDER PAGE just that the process may be slower.

Guest Shopper

For occasional orders
0 Monthly
  • La Linea Pickup: €5 + €1/item
  • Gibraltar Pickup: €10 + €1/item
         24H pickup then + €1/Day
  • La Linea Storage:
    7 days Free then €1/Day small parcels
    2 days Free then €2/Day large parcels
  • Import Duty: 10%
    Applied on all items
  • Admin Fee: 5%
  • ** Self Return Label: €2
                Managed Returns: €10/item

Frequent Shopper

Lowest fees, Freebies & Gifts
€19
9 Monthly
  • La Linea Pickup: €2.50 + €1/item
  • Gibraltar Pickup: €5 + €1/item
         24H pickup then + €1/Day
  • La Linea Storage:
    7 days Free then €1/Day small parcels
    2 days Free then €2/Day large parcels
  • Import Duty: 10%
    Duty Free on certain items
  • Admin Fee: 3.9%
  • ** Self Return Label: FREE
                Managed Returns: €5/item
  • *** Free Prime Logistics
  • Gifts, cash-back, vouchers
          at Ctailer's discretion
Best Deal

Business Account

Smart & Adaptive Sourcing
€199
99 Monthly
  • La Linea Pickup: €1/item
  • Gibraltar Delivery: €2/item
         same day pickup
  • La Linea Storage:
    7 days Free then €1/Day small parcels
    2 days Free then €2/Day large parcels
  • Import Duty Clearance
    Under your business/customs license
  • Admin Fee: 2.9%
  • ** Self Return Label: FREE
    Managed Returns: €2/item
  • *** Free Prime Logistics
  • Gifts, cash-back, vouchers
          at Ctailer's discretion
  • EU VAT recovery assistance
    €40/Invoice/Supplier
    Not available with all suppliers
  • Your E-commerce Store
    Ctailer.com/YourStore
    A sale commission applies

NB: Due to COVID and uncertain business environment, our pricing and offering may change rapidly and or temporary.

* The Duty Free is limited the list of items that qualify for duty exemptions as published on the Customs Authorities Notice. We provide this option on best effort basis and can not guaranty that your import will be treated as an exempt case. In the event that Customs Authorities decide to apply the duty, we will advance it and charge it to you on delivery. In all cases we need to charge our admin fee of 3.9% on the value of the import.

**  Cross-border returns are complex and costly. If we are to manage your returns (Managed Returns) we can not recover Gibraltar duties paid at import and the re-entry to Spain may be liable to Spanish import VAT & duties. For those who want to handle their returns on their own we provide the return labels from seller for a small admin fee (discounted or free for paid members). From the return delay offered by the seller, for instance 30 days, we need to deduct 5 working days for managed returns, giving you between 20 to 22 days to make your return request to us (from the day of delivery at our Hub in La Linea).

*** Marketplaces like Amazon or other often offer faster shipping options for a subscription or minimum order.
As we aggregate orders we often obtain these faster and or free shipping options at no extra costs for you!
This advantage only applies to the logistics leg from the Marketplace to our Hub in La Linea.