About custom orders

Buy anything from any website that is not yet supported by our Apps. As long as they can deliver to our Hub in La Linea.
Step1: Buy from supplier & ship to: “Your Name” c/o Ctailer, Calle de la Goleta 19, 11300 La Linea, Cadiz, Spain 
Step2: Come back here and submit the concerned Custom Order form and pay our applicable logistics fees

Custom Order
Pickup in Gibraltar

€10 GIB Pickup + 10% Duty + 3.9% Admin fee + €1/item

Custom Order
Pickup in La Linea

€5 La Linea Pickup + 3.9% Admin fee + €1/item

About Duties

Personal imports to Gibraltar are currently taxed at a 10% rate for most products, but the following items are currently exempt of personal import duties:

  • Medicines;
  • Medical aids and accessories;
  • Sanitary products
  • Any items to assist those with disabilities;
  • Books;
  • Educational products;
  • Clothing clearly labelled as children’s clothing;
  • Imports totaling less than £25;


IMPORTANT:
For operational simplicity, we charge 10% duty on all orders, and will refund you the duty for each item that qualifies for duty exemption. More information on the official notice here